Refund policy
Returns & Refund Policy
Last updated: September 2026
At House of Perfumes, we want you to be happy with your purchase. Please read this policy before requesting a return, exchange, or refund.
Returns for change of mind
You may request a return within 7 days of receiving your order if the item is unopened, unused, and in its original packaging with all seals intact. Please provide your order number or other proof of purchase.
For hygiene and safety reasons, perfumes, fragrance oils, and personal care products with opened packaging or broken seals are not eligible for a change-of-mind return.
Sale or discounted items, items purchased during promotional events or flash sales, gift cards, and store credits are not eligible for change-of-mind returns. These exclusions do not affect your rights if an item is faulty, damaged, or incorrect.
How to request a return
Email info@houseofperfumes.ae with your order number, the item you wish to return, and the reason for your request. Please wait for our approval and return instructions before sending anything back.
Pack approved returns securely and include your order number in the parcel. You may include your invoice if you have it, but an invoice is not required if you have provided your order number or other proof of purchase.
For a change-of-mind or wrong-selection return, you are responsible for return shipping costs and for the item until it reaches us. We recommend using a tracked shipping service. If we sent you a faulty, damaged, or incorrect item, contact us first so we can arrange and cover the return.
Return address, for approved returns only:
HOUSE OF PERFUMES L.L.C
Centurion Star Tower – 1003, B Block
Port Saeed – Deira – Dubai
United Arab Emirates
Exchanges
We offer exchanges for items eligible for return, subject to stock availability. If you would prefer an exchange, please say so when you contact us. We’ll confirm the available options before you send the item back.
Refunds
Once we receive and inspect your return, we’ll email you with the outcome. If approved, we’ll process the refund to the original payment method within 15 business days of approval. Your payment provider may take additional time to make the funds available.
For change-of-mind or wrong-selection returns, original delivery charges are not refundable. If a return is due to an item being faulty, damaged, or incorrect, we will refund the item and its original delivery charge.
Faulty, damaged, or incorrect items
If your order arrives damaged, faulty, or different from what you ordered, email info@houseofperfumes.ae as soon as possible, ideally within 48 hours of delivery. Include your order number, a description of the issue, and photos if available. We’ll review the issue and advise you about a replacement or refund. Contacting us after 48 hours does not automatically disqualify your request.
Order cancellations
To request a cancellation, email info@houseofperfumes.ae as soon as possible. If your order has not been dispatched, we’ll cancel it and issue a full refund. If it has already shipped, contact us for return instructions. A change-of-mind return after dispatch is subject to the eligibility and shipping-cost rules above.