Shipping policy
Shipping Policy
Last updated: September 2026
Where we deliver
House of Perfumes currently delivers to the United Arab Emirates, Saudi Arabia, Kuwait, Bahrain, Oman, and Qatar. We do not currently offer checkout delivery to other countries. If you’re outside these destinations, email info@houseofperfumes.ae to ask whether we can assist.
Shipping rates
Available shipping options and their charges are shown at checkout before you place your order. The shipping charge displayed at checkout applies to your order. Any free-shipping offer and its qualifying order value, if available, will also be shown at checkout.
Processing and delivery times
We aim to process orders within 1 business day. Our stated dispatch days are Sunday to Thursday, excluding UAE public holidays. Orders placed before 2:00 PM UAE time on a dispatch day may be processed that day; orders placed after the cut-off, or on a non-dispatch day, will normally be processed on the next dispatch day.
Estimated delivery times after dispatch are:
- UAE: 3–5 business days
- Saudi Arabia, Kuwait, Bahrain, Oman, and Qatar: 5–10 business days
These are estimates, not guaranteed delivery dates. Peak periods, public holidays, customs checks, and courier delays may affect delivery.
Tracking
When your order is dispatched, we’ll send tracking details by email or SMS where tracking is available. You can use the details provided to check your shipment’s progress with the courier.
Customs duties and import charges
For deliveries outside the UAE, customs duties, import taxes, or other charges may be assessed by authorities in the destination country. Unless checkout explicitly states otherwise, these charges are the customer’s responsibility and are not included in the shipping rate shown at checkout.
Delayed, lost, or damaged parcels
If your parcel has not arrived by the end of the estimated delivery window, please email info@houseofperfumes.ae with your order number so we can investigate with the courier. Please contact us as soon as possible if a parcel arrives damaged, ideally within 48 hours of delivery, and include photos if available. We’ll review the issue and advise you on the next steps in line with our Returns & Refund Policy. Reporting damage after 48 hours does not automatically disqualify your request.
Failed deliveries
Please check your delivery address before placing your order. If delivery fails because the address is incorrect or the parcel is not collected within the courier’s holding period, it may be returned to us. We’ll contact you about the available options. An additional shipping charge may apply if you request re-delivery.
Perfume shipping restrictions
Some fragrances may be subject to transport restrictions depending on their ingredients, destination, and courier. If we cannot ship an item in your order to your selected destination, we’ll contact you to discuss the available options.
Contact
For shipping questions, email info@houseofperfumes.ae.